Customer support

You choose the term: monthly (no commitment), 1 year (−15%), 2 years (−20%) or 3 years (−25%). Renewal price always matches what you initially paid.

30-day money-back guarantee, no questions asked.

Yes, we migrate your existing site for free from any host, WordPress or otherwise.

Yes, every account includes cPanel and the Softaculous installer (WordPress, Joomla, etc.).

Migration is free. Open a ticket through your client area with your current host's credentials (or a cPanel export). We'll migrate your site, databases and email with no visible downtime.

At launch, we offer domain registration in .com, .ca, .net, .org, .co, .io, .app and .quebec through OpenProvider, an ICANN-accredited registrar. All our domains include free DNS management, basic WHOIS protection and optional auto-renewal. Looking for another extension (.fr, .uk, .ai, .shop, .dev, etc.)? Email us at info@hebergement-plus.ca — we can add virtually any TLD on request, usually within 24 hours.

Yes, three options at checkout: register a new domain, transfer an existing one, or simply point your current domain's DNS to our servers. No hidden fees.

In cPanel, open the "Email" section and click "Email Accounts". Click "Create", enter the desired name, choose the domain and set a strong password. The mailbox is active within seconds.

Use Softaculous inside cPanel: "Software" section → "Softaculous Apps Installer". Click WordPress, then "Install", fill in the site details and confirm. Installation takes about a minute.

In cPanel's "Metrics" section you'll find AWStats and Latest Visitors. For deeper tracking we recommend adding Umami or Plausible (installable through cPanel or as a direct integration).

Let's Encrypt SSL is configured automatically for any domain pointed at our servers. If it isn't active after a few minutes, open a ticket and we'll force issuance.

In cPanel, open "Backup Wizard". You can download a full or partial backup (home directory, databases, emails). Automatic daily server-side backups are also available.

In cPanel, go to "Files" → "FTP Accounts". Find the account and click "Change Password". Remember to update your FTP clients (FileZilla, Cyberduck) with the new password.

Yes. Tickets are answered by a human based in Quebec, in English or French.

Log in to your client area, click "Services" and select your hosting. You'll find a direct link to cPanel there. You can also reach cPanel on port 2083 of your domain (e.g. https://your-domain.com:2083).